Privacy Policy

This Privacy Policy explains how we (Natural Designs Landscaping) collect, use, and share your information when you respond to our advertisements or interact with our website. It also outlines your privacy rights and how applicable laws protect your personal data.

We use your personal information to contact and support you, as well as to deliver, maintain, and improve our services. By using our services, you consent to the collection and use of your information as described in this Privacy Policy.

1. Introduction

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, submit forms, or interact with our SMS/text messaging and chat systems.

By using this website or submitting your information, you agree to this Privacy Policy and our communication practices described below.

2. Information We Collect

We may collect the following personal information:

Full name
Email address
Phone number
Message content submitted via forms or chat
Appointment or service details you provide
Basic technical data (IP address, browser type, device info)

3. How We Collect Information

We collect information when you:

Submit a form on our website
Engage with our chat widget
Book an appointment or request a quote
Opt in to SMS or email communications
Communicate with us directly

Our forms, automations, and messaging systems may be powered by third-party software such as GoHighLevel.

4. SMS / Text Messaging Terms (A2P Compliance)

By providing your phone number, you consent to receive automated and non-automated text messages from us.

Message Types May Include:

Appointment reminders
Service updates and confirmations
Customer support messages
Promotional or marketing messages (if opted in)

You acknowledge that:

Consent is not a condition of purchase
You are voluntarily opting in to receive SMS communications
Messages may be sent using automated technology (A2P messaging)

Opt-Out Instructions

You may opt out at any time by replying:

STOP to cancel SMS messages
HELP for assistance

After opting out, you may receive a final confirmation message.

Message Frequency

Message frequency may vary depending on your interaction with us.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier plan.

Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

5. Email Communications

By providing your email address, you agree to receive emails from us related to services, updates, or promotions.

You may unsubscribe at any time using the “unsubscribe” link in any email.

6. How We Use Your Information

We use collected information to:

Respond to inquiries and provide services
Send SMS and email communications (with consent)
Schedule appointments
Provide customer support
Improve website performance and user experience
Run marketing campaigns

7. Sharing of Information

We do not sell your personal information.

We may share your data with trusted service providers that help us operate, including:

CRM and automation systems such as GoHighLevel
SMS and email delivery providers
Payment processors (if applicable)
Analytics and hosting providers

These providers are only permitted to use your data to perform services on our behalf.

8. Data Retention

We retain personal data only as long as necessary to:

Fulfill the purposes outlined in this policy
Maintain business records
Comply with legal obligations
Resolve disputes

9. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

10. Your Rights

You may request:

Access to your personal data
Correction or deletion of your data
Withdrawal of consent for communications

To make a request, contact us using the information below.

11. Third-Party Services

We may use third-party tools and integrations to operate our website and communications systems. These services have their own privacy policies and practices.